Delivery Policy
It is the Customers responsibility to ensure that all the delivery address information, including the postcode and the recipient’s telephone number is correct. Farmhouse Products (Grocers Brokers Ltd) cannot accept any responsibility for late or non-delivery if the delivery address or any other details are insufficient or incorrect.

We aim to deliver your goods within 3 – 5 days of receiving your order, however we reserve the right to cancel any orders if we are unable to ship to the supplied delivery address, in which cases we will return all funds back into your account.

Orders placed over the weekend, during bank holidays, or Christmas periods will be dispatched on the following working day. Deliveries will be made by courier or by Royal Mail’s parcel delivery service; orders are generally delivered Monday to Friday. However we cannot be held responsible for any delays with delivery once the order is in the hands of the courier.

Carriage Prices cover most of the UK (please contact us for full details)

Claims / Refunds
Unsatisfactory goods will always be replaced or credited, however claims for breakages or other damage must be reported to Farmhouse Products (Grocers Brokers Ltd) within 48 hours of receiving your delivery. Damaged goods must be retained for inspection and it may be required that they may be returned to us at our expense before replacement or refund, this being at our option. Our liability is limited to the selling price of the goods in all cases.

Cancellations
Customers have the right to cancel an order within seven working days from the day after the goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition, and the customer will be responsible for the cost of postage to return the goods to us.