Processing your order
We aim to process
all orders within 24 hours of receipt. Providing your
goods are in stock, you can expect your order within 3 to
5 working days in the UK. For our overseas customers, we guarantee delivery
worldwide within 10 working days.
In the
unlikely event of any of the products in your order being
out of stock, we reserve the right to substitute the
product/products for something similar of at least the
same value. Should we have nothing similar, we shall
contact you to suggest alternatives.
Packing & Postage
There is a delivery
charge of £5 for all deliveries in the UK, regardless of
the amount you order (so you can really fill your boots!).
For
our International Customers (including those in the
Channel Islands), we will advise you of the shipping
costs by e-mail prior to
processing your order. Shipping charges will be based on the weight
of the consignment. If the shipping charge is
unacceptable to you, the order will not be processed.
Customers
should note that while we and our courier partners
will always attempt to deliver according to service
schedules, unforeseen circumstances can always
intervene and we cannot be held liable for any
subsequent service breakdown.
Delivery Procedure
For UK deliveries, we ask
you to ensure that someone will be at the delivery address
you provide to sign for the parcel between the hours of
8.00am - 5.30pm, Monday to Friday. Alternatively,
you may wish to give a workplace address to ensure
someone is available to sign. If we have to issue a
redirection notice to deliver to a different delivery
address (i.e. other than the one you specified when you
ordered) this will incur a charge.
We cannot leave a parcel at an address unless it can be
signed for. If there is nobody at the address when
your goods arrive, the courier will leave his calling card
asking you to call his local depot to arrange an
alternative delivery time and date. If the courier is forced
to send the goods back to us but you still
require them, we will have to charge for re-delivery.
